Delivery Information

At Emmie, we are committed to delivering your gifts safely, quickly, and beautifully packaged. Below is everything you need to know about our delivery services.

🚚

Fast Delivery

Quick and reliable shipping

📍

Nairobi Coverage

Delivery across Nairobi

📦

Safe Packaging

Carefully packed gifts

💬

Customer Support

We are here to help

Delivery Areas

We currently deliver across Nairobi and surrounding areas. If you require delivery outside Nairobi, please contact our support team before placing your order so we can arrange the best delivery option for you.

Delivery Time

Standard delivery: 24 – 48 hours
Same-day delivery available for orders placed before 2:00 PM
Deliveries are made Monday – Saturday
Peak seasons and holidays may affect delivery times

Delivery Charges

Nairobi CBD: Ksh 300
Within Nairobi: Ksh 300 – 800 depending on location
Outside Nairobi: Charges vary based on distance

Order Processing

Orders are processed immediately after payment confirmation. Once your order has been dispatched, you will receive a notification with delivery updates to help you track the arrival of your gift.

Important Notes

Please ensure the recipient's phone number and address are correct.
Unexpected delays may occur due to weather or traffic conditions.
Our team will contact you if any issues arise with your delivery.
For surprise deliveries, ensure someone is available to receive the gift.

Need Help With Delivery?

If you have any questions about delivery, feel free to contact our support team. We are happy to assist you.

Chat With Us on WhatsApp